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Have a question, a payment issue or need help restoring Premium? Send us a message through our contact form.

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Subscription help

Restore a purchase

In Lychee, choose Restore Premium. For App Store purchases, use the same Apple Account. For a web purchase, open the recovery link in your Lychee purchase email on the device you want to use. You don’t need to buy another subscription.

Cancel a subscription

Choose Manage subscription in Lychee. For a web subscription, you can also use the management link in your purchase email. App Store and Google Play subscriptions can be canceled in your store settings. Canceling stops future renewals. Your subscription settings show when access ends. Deleting the app does not cancel your subscription.

Request a refund

Paid on the web? Use our contact form and include your purchase email. For an App Store payment, request a refund from Apple. A refund request is separate from canceling a subscription.

For payment help, include your purchase email or support reference. Never send a full card number, security code or password. See our Terms and Privacy Policy.

Legal contact details

Maksym Horoszczak
Domaniewska 47
02-672 Warszawa, Poland
Email: allergify@proton.me
Telephone: +39 3934652025